Refund Policy
Last updated:
This page explains the refund terms for Chemoris credit packs. Payments are taken through our payment provider, which acts as Merchant of Record.
1. General rule
Purchased credits are non-refundable. Credits are made available as a digital service as soon as they are added to your account.
2. Exceptions: technical errors
If the same payment is charged twice or an incorrect amount is charged, the excess amount is refunded. If a payment is received but the credits are not added to your account, we will add the credits; if that is not possible, we will refund the payment.
3. Digital content and the right of withdrawal
Credits are digital content that is performed immediately. At payment you confirm that performance starts immediately and that your right of withdrawal ends once performance has begun.
4. Statutory rights and the payment provider
Your rights that the law makes mandatory are reserved. Decisions made by the payment provider under its buyer protection are also reserved.
5. How to apply
For refund or correction requests, use the form on the Contact page and state the payment date and the e-mail address linked to your account.